“Slippers that provide a solid heel counter (the way the back of the heel hugs and supports your rear foot) and a well-contoured arch are best for your feet.” Supna Reilly, DPM, from Performance Podiatry Partners and team podiatrist for the Chicago Fire Soccer Club, says support in slippers is very important. Bean slippers that I’ve had for three years and smiled.Ĭhoosing the best slippers for men isn’t as simple as one would think. So when I was asked to test, evaluate, and give my opinion of the best men's slippers, I looked down at my well-worn L.L. For me, I make a point of getting ready like I’m going into the office, but when it comes to wearing shoes, I either go barefoot or wear my very old slippers. If you're lucky enough to work from home, you already know about dressing down. The Spruce Home Improvement Review Board."That's really the value of the guarantee."Īs a business practice, it's expensive. Bean gave her a new one without question?" Fuller said. "How many times has your colleague talked about the fact that she's returned that backpack, and L.L. And, Fuller says, the crazy return stories are great marketing for the company. Many of its sales are mail order, so it's less convenient for customers to return stuff. And there are a few reasons why this may be better business for L.L. Behind its store counters, the guarantee is written in giant text. Bean seems to be welcoming the customers REI might be willing to let go. The only question he gets is whether the company talks about it enough. He says he's never been in a meeting where someone questioned the value of the guarantee. Bean says his company is sticking to its policy. "I want to be able to say, 'Look, it's outside the confines of what we agreed upon when you bought it, or it's within it, and we're going to take care of you,' and leave it at that."įor his part, Fuller of L.L. "I don't want to be in the business of looking somebody in the eye behind the counter and questioning the morality of their return," Spangler said. It was hurting profits.Īfter intense debate and customer surveys, Spangler and his team unveiled a new policy: From now on, you get only a year to return your stuff. Some customers talked about their returns on social media, which led to even more people bringing in their old junk to get refunds. Two years ago, REI noticed that the number of people returning really old stuff was increasing. Customers started giving it nicknames like "Rental Equipment Inc." "Rent Every Item" was another. "I've seen some 15-year-old shoes that went directly into the trash in a toxic waste bag," Tim Spangler, REI's senior vice president for stores, told me.īut REI began to worry it was getting a reputation as a sucker. Bean competitor REI used to have a return policy like L.L. I hope these people aren't ruining it for the rest of us,' " Fuller said. "A customer will come to the desk after watching a return, and she or he will say: 'I can't believe you're taking this back. Bean customers seem more worried than Fuller about the return habits of their fellow shoppers. "If she believes her zippers should last a longer time, we'll respect that and we'll refund her money or give her a new product until she's happy," he said. Bean's chief marketing officer, if Lisa was gaming the company's system.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |